The Right to Work Place Inspiration

Guest post from regular contributor S. Chris Edmonds:
You’ve heard of them. KPIs. Key performance indicators. If I were
to ask you to list your company’s top five key performance indicators, you’d
probably be able to tell me at least a few of them. However, there may be some
that are unclear.
If
you are a leader, it is your
responsibility to make your organization’s KPIs straightforward
and succinct, to communicate them regularly, to hold staff accountable to them,
celebrate their accomplishment, and to meet your own KPI’s.
A
clear set of KPIs helps everyone align their plans, decisions, and actions to those metrics. Every member of your team,
whether a leader, supervisor or the front
line, has a right to know what is expected and to what measures they will be
held accountable.
There
is another set of indicators that will also be extremely helpful: WPIs.
Everyone
in your organization has the right to Work Place Inspiration – WPI’s – as well.
WPIs
are your company’s valued behaviors. The “how” of team interaction, customer
service, and community impact. You can create policies,
procedures, and practices that form your
WPIs. For example, how do you expect your teammates to approach disagreement?
What are the procedures for dealing with a dissatisfied client? How will the
team regularly review the company’s value statement and make sure to implement
it?
Just
like KPIs, your WPIs should be straightforward
and succinct, communicated regularly, demonstrated, and part of your
accountability program.
In
my culture work with senior leaders, I help them craft an organizational constitution–a formalized statement of
agreements showing how they will deliver promised performance (KPIs) in
alignment with company values (WPIs).
Research*
indicates that happy employees:
     Deliver 31% higher productivity
     Demonstrate three
times higher creativity
on the job
     Are ten times more engaged by their jobs
     Are 40% more likely to receive a promotion within a year
     Generate 37% greater sales figures
     Are three times more satisfied with their jobs
While
some companies take the idea of an organizational constitution literally, most of my clients do not use the exercise to refine business governance. Instead, they use it to increase their WPIs,
which affect their KPIs. They see a boost in employee performance, passion, and
profits.
Your
employees deserve this. Moreover, you do,
too.

* The Economics of Wellbeing by Tom Rath
& Jim Harter and Positive
Intelligence
by Shawn Achor (from the January/February 2012
Harvard Business Review)

S.
Chris Edmonds
 is
a sought-after speaker, author, and executive consultant. After a 15-year
career leading successful teams, Chris founded his consulting company, The Purposeful Culture Group, in
1990. Chris has also served as a senior consultant with The Ken Blanchard
Companies since 1995. He is the author or co-author of seven books, including
Amazon best sellers The
Culture Engine
 and Leading at a Higher Level with Ken Blanchard. Learn
from his blog posts, podcasts, assessments, research, and videos at http://drivingresultsthroughculture.com.
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