productivity, management, coaching, psychology, and interpersonal relationship
skills. As leaders, we get caught up in new strategies to inspire our teams or
build collaborative management structures. But at the heart of great leadership
is the most important duty of a leader, which is to run a healthy company.
employees can’t collaborate or be inspired. If your products aren’t selling, no
amount of leadership coaching will make your firm successful. As a leader,
first and foremost, it's your job to run your business well. In my work
coaching world’s top CEOs, I use a variety of techniques to help my clients
increase profitability in their businesses. However, there is one exercise that
without exception brings game-changing results: the scoreboard exercise.
What Are Your Goal Posts?
outbound call volume, to service turnaround time, to customer satisfaction
scores. While it’s worthwhile to measure the key performance indicators that
drive profitability, prioritizing those metrics is also important.
delivers the results that are most important to their company. What really drives
success for their business? Which one action is the most critical? What are
their goal posts? I ask clients to be very clear on what success looks like and
how points are scored for their business.
indicator of the health of your company. While most of us measure new business,
revenue, or sales, those metrics are actually lagging indicators. By the time
sales are down, things have been going wrong for a while and take time to turn
around. Consider the events that precede sales for your team. Are they prospect
meetings? Speaking engagements? Business development efforts? Setting your goal
posts is about identifying the one most powerful leading indicator for your
Make it a Team Effort
making the exercise a group effort, the plan becomes the design of the whole
team, not just the leader. This is an important step, because when your team
members set the goals for their own performance, they become naturally
leading indicator. Then, define as a group the specific score that separates
winning from losing. Finally, parse out how many of the activity per quarter,
per week, and per day drive the result you’re after. Agree as a team to set
your agreed-upon score as the top priority. This way, when distractions come
up, team members will gently guide each other back towards the goal posts.
Create a Scoreboard
success, treat it like the scoreboard in a football game. While your team may
have played great defense or run a couple good plays, the scoreboard is what
determines the outcome. Display the scoreboard where the entire group can see
it on a daily basis and hold each team member accountable for their performance
towards the goal.
Follow Up and Celebrate
weekly, monthly, and quarterly basis. You’ll be surprised how well your team
will perform once their scoreboard is featured for all to see with the buzzer
Make a point to celebrate success with your team. Most of my clients are amazed
when winning becomes easy once their scoreboard is in place. When your team’s
effort and priorities are focused towards one specific goal, winning becomes
inevitable. And that is what being a great leader is really about.
About Mark Moses:
Mark Moses is the Founding Partner of CEO Coaching International and the Amazon Bestselling author of
Make Big Happen. His firm coaches
over 100 of the world's top high-growth entrepreneurs and CEO's on how to
dramatically grow their revenues and profits, implement the most effective
strategies, becoming better leaders, grow their people, build accountability
systems, and elevate their own performance. Mark has won Ernst & Young’s
Entrepreneur of the Year award and the Blue Chip Enterprise award for
overcoming adversity. His last company ranked #1 Fastest-Growing Company in Los
Angeles as well as #10 on the Inc. 500 of fastest growing private companies in
the U.S. He has completed 12 full distance Ironman Triathlons including the
Hawaii Ironman World Championship 5 times.