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    You are here Home » leadership

    Three Little Words

    Last updated on Aug 3, 2015 by Dan McCarthy · This post may contain affiliate links

    This post was recently published in SmartBlog on Leadership:

    What are the
    most important three words for any relationship between a manager and employee?

    No, it’s not “I love you”. Now that would be inappropriate, although not everyone would agree with that opinion. Love their jobs –
    yes. Love their managers or employees? Eew!.

    No, the most
    important three little words are: “I
    trust you”
    .

    Trust is the
    foundation that a positive manager-employee relationship is built on. The
    absence of trust leads to micromanagement, fear, risk-aversion, backstabbing,
    destructive rumors, a lack of innovation, mistakes, and a lack of engagement.

    What does trust
    look like? It’s all in the eye of the beholder, but here’s a starter list from
    both the manager’s and employee’s perspective:

    When an employee says “I trust you” to
    their manager, it means:

    1. When I share
    good news and accomplishments with you, you will let your boss and others know.

    2. You won’t
    claim credit for my accomplishments.

    3. When I admit
    a weakness, you will work with me to improve myself, not hold it against me on
    my performance review.

    4. I can come
    to you when I make a mistake. You’ll treat it as a learning opportunity, but
    also hold me accountable when needed.

    5. You’ll look
    me in the eye and give me honest, fair, direct feedback when I need it. You
    won’t sugarcoat it. I’ll know where I stand with you and won’t be blindsided
    during my performance review.

    6. You won’t
    ignore performance issues – my own, as well as the rest of my co-workers. If I
    see a co-worker slacking off, I’ll assume
    you are dealing with it. If I have to bring it to your
    attention, I know you’ll look into it and deal with it fairly.

    7. You won’t
    “shoot the messenger” if I bring a problem to your attention.

    8. You’ll do
    what you say you’re going to do. I won’t have to remind you more than once.

    9. You’ll look
    out for my best interests. Yes, I know you have a business to run and have to
    make tough decisions, but you will do whatever you can to make sure I’m treated
    fairly and with respect.

    10. You’ll tell
    the truth and not hold back critical information.

    11. I can
    discuss my career aspirations with you and you won’t hold it against me.

    When a manager says “I trust you” to
    their employee, it means:

    1. When I ask
    you to do something, I know you’ll do it. I won’t have to follow-up, inspect,
    ask again, etc…

    2. You’ll tell
    me when you think I’m wrong or about to make a stupid mistake.

    3. You won’t
    throw me under the bus in front of my boss, or behind my back.

    4. If you have
    a problem with me, you’ll come to me first to discuss it.

    5. When I ask
    you to do something and you say you can’t, I’ll know you have good reasons.

    6. When we
    discuss your career aspirations, you’ll be open and honest with me so that I
    can support you. I shouldn’t be blindsided when you give me your notice.

    7. You won’t
    cover up mistakes. If you screw up, you’ll admit it, take ownership, and focus
    on solving the problem.

    8. You’ll give
    me a heads up regarding any urgent issues or problems so that I’m appropriately
    informed and not surprised when I hear about it from others.

    9. If your
    workload slows down, you’ll let me know, or offer to help your teammates with
    theirs.

    10. When I ask
    you how long something will take, you’ll give me a realistic and honest
    estimate. No padding.

    11. When you complement
    me, I’ll know it’s sincere. No sucking up.

    What would you
    add to the list? What does “I trust you” mean to you?
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