Poor Listener Syndrome (PLS): 7 Causes and Cures

One of the most important skills for any leader is listening.
Listening demonstrates respect, concern, an openness to new ideas, empathy,
compassion, curiosity, trust, loyalty, and receptivity to feedback – all considered
to be
qualities
of an effective leader
.

Listening isn’t rocket science. We are born with the ability
to listen, yet somehow we seem to forget
how to use this natural born gift. Listening is one of the most consistently lowest
rated behaviors in 360 degree feedback assessments for managers.


It’s a management
disease – Poor Listener Syndrome (PLS)!


Read my latest post over at About.com Management and Leadership to learn about the 7 causes and cures for poor management listening.