Add a Little Hoopla to Your Culture

Guest post from Dean
M. Schroeder:

Holte loves Hoopla! Not hoopla as in the form of exuberant celebration, but hoopla
as in the name of an improvement technique used at the Web Industries Hartford,
Connecticut unit where Carl is the plant manager.

is a simple, quick improvement technique that is used at the end of every
meeting or event. Participants are asked three questions:

1)     What Went Well

2)     What Didn’t Go Well

3)     What Should We Do Differently

rules for participants are simple:

feedback makes it on the list as stated

Keep feedback short and concise

debating anyone else’s feedback

has a voice

open and honest

of the responses to the three questions are created, logged, and reviewed by
the appropriate people. Improvement actions are decided upon and assigned. The
process has proven to be an excellent source of employee improvement ideas. Because
its application is so pervasive, Hoopla has helped to foster a candid
environment of improvement as an integral part of Web Hartfort’s culture.

is also used as a way to quickly get input on the performance of various
processes throughout the operation. For example, about once a year, everyone in
the facility is asked the three hoopla questions about the employee idea
system. In this way, employee ideas are used as a way to improve the system for
getting employee ideas.

Holte also hates Hoopla. “Our people have gotten so skilled at Hoopla, that it
seems no matter how good a meeting or event has gone, we walk away with a list
of improvements we can make.” Then Carl grinned and added, “It seems like the
better we get, the more improvement opportunities we see.”

About the

Alan G. Robinson
and Dean M. Schroeder are award-winning authors, consultants, and
educators. They are the co-authors of the bestseller Ideas Are Free:
How the Idea Revolution is Liberating People and Transforming Organizations.
them, they have advised hundreds of organizations in more than twenty-five
countries around the world on how to improve their creativity, innovativeness
and overall performance. Their first book, Ideas Are Free,
was voted the Reader’s Choice by Fast Company magazine and selected as one of
the 30 best business books of the year by Soundview Executive Books. On March
31, 2014, Robinson and Schroeder will release their second book together, The
Idea-Driven Organization
(available on
Amazon). Follow
them on Twitter –
@deanmschroeder and
visit their website –