First of all this is what managers do, not leaders. And, you may be missing opportunities for innovation and employee development.
You see, telling may be teaching but it isn’t sustainable development.
time assisting executives to develop their proficiency in this method as well. Observe, Inquire, and Listen, OIL, are the three aspects to fully understanding and developing others by improving the components of effective communication. When a leader practices these techniques effectively and consistently magic happens. Suddenly the performance of others improves and the leader has time to do more of what she needs to be doing, leading not doing.
The ability to observe what others may not see is a huge advantage to a leader. This
requires a dedicated focus to watching for nuances and subtle changes whether
it is a person’s attitude, their communications, or body language. Subtle
changes can be a precursor to potential problems in the future. These are some
of the things you should be observing daily:
whom are they spending their time with? What differences in behavior do you see
when they are comfortable versus uncomfortable with others?
accountability? What do they do to encourage other’s to perform at great
proactive and bringing you solutions versus those who complain and whine? Who
is making excuses versus taking responsibility?
preferences. Look for things that are out of place or behaviors that that are unusual for an
individual or a team. And great way to observe is by MBWA, Management by Walking
Most mangers and leaders underrate questioning skills, yet when you master the art
of inquiry you gain better understanding, leading to better relationships and decisions.
accomplish. Here are some goals that a leader may want to accomplish through
The goal of listening is to gain understanding, which means that the listener needs
to not just hear noise and words coming out of a person’s mouth but understand
exactly what the person is trying to communicate. This requires active
listening and it is active because it takes work and isn’t natural for many of
work against a person being able to actively listen:
other tasks that take your focus off the person speaking
message being delivered. They can also cause you to interrupt the other person.
listen and understand the other person’s point of view.
our personal filters which impact interpretation during communications. Make
sure you ask questions to understand and then paraphrase back to the person
what you heard.
employee performance and making better decisions. How often do you incorporate
these techniques of observing, inquiry, and listening, and how do you plan on
increasing and improving their use?
leadership development advisory firm. Beth is a trusted executive consultant,
Vistage Chair, and committed volunteer. She is a graduate of Babson College and
Harvard Business School’s OPM program. She is certified in Myers Briggs, Hogan,
and Business DNA. And she is a Certified Managerial Coach. Beth’s insight
and expertise has made her a sought-after speaker, and she has been featured in
numerous industry blogs and publications. To learn more about Beth visit BethArmknechtMiller.comor Executive-Velocity.com.