Tuesday, September 4, 2018

The Power in Vulnerability

Guest post by Rick Miller:
 
“Never let them see you sweat.” Like many baby-boomers, I heard this and many other similar phrases growing up. The message was clear. Don’t show weakness because it will be exploited.

Fast forward to today and you see the opposite is true.
 
This shift may have started in 2010 when Brené Brown, a sociological research professor, published The Gifts of Imperfection, and perhaps took off with her next book Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead in 2012. Both were widely acclaimed and New York Times bestsellers.
 
I learned about the power of vulnerability years earlier.
 
When I took over as president of a $12 billion unit at AT&T—overseeing 10,000 employees and a huge budget—I thought I had all the power I needed to succeed. I was wrong.
 
One of my first challenges was to engage with employees to learn about the business and what they thought was holding us back. I quickly found those same employees viewed people like me (AT&T corporate officers) as part of the problem, if not the problem. I did find a number of workers who stepped up to lead, however. I call these people Chiefs. But most needed a little coaxing to embrace change and become fully engaged in charting a different future for our unit.

To break down those barriers, I held a number of town hall meetings as forums for frank and open discussion. It was at one such meeting in New York City where I learned about the power of vulnerability.
 
During a Q&A session an employee asked if, as a corporate officer, I truly understood the impact of losing health care benefits while a family member was battling cancer. The person was evaluating an early retirement program and was concerned about health care coverage options. From the question, I inferred that most of those in my audience assumed officers—like me—were somehow insulated from the impacts of voluntary retirement programs. The question provided an opportunity to share a personal vulnerability to illustrate that all AT&T employees—including leaders like me—shared many of their concerns and anxieties.
 
Although I never hid the fact that I was a type one diabetic, I had never publicly shared that I was also a cancer survivor. Years ago, while working at Sperry Corp, my doctor discovered a malignant tumor and recommended immediate surgery. At Sperry and later career stops, I had kept my cancer battle under wraps because I feared it would hold back my career advancement. Other than my boss and assistant, no one in my professional circles knew…until that fateful AT&T town hall meeting.
 
After I addressed the specific question (transition health care insurance would continue to cover his family), I took a risk. You could have heard a pin drop when I revealed, “I am a cancer survivor and know how important health insurance is.”
 
I deliberately put myself in a vulnerable position as a way to connect with my team. Although I didn’t realize it at the time, by exposing my vulnerability, I was actually being more courageous than muscling through my professional life without opening up about my bout with cancer.
 
The benefit of openly acknowledging the link between our personal and professional lives is huge. After my “aha moment,” more and more employees began to engage me in conversation. It was clear that the initial animosity I faced as an AT&T officer had eroded. As a result, more of my team members stepped up as leaders in the transformation.
 
From this experience, I was again reminded that title, position, and authority don’t automatically translate into power and influence. Rather, my vulnerability had made me more powerful and able to effect change. In turn, it boosted the impact and power of my team.
 
What choices can you make to become more powerful? What could you do to increase your impact and influence?
 
Rick Miller is an unconventional turnaround specialist, a servant leader, and a go-to Chief. He is also an experienced and trusted confidant, an author (Be Chief: It’s a Choice, Not a Title, September 4, Motivational Press), a sought-after speaker, and an expert at driving sustainable growth. For over 30 years, Rick served as a successful business executive in roles including President and/or CEO in a Fortune 10, a Fortune 30, a startup, and a nonprofit. Rick earned a bachelor’s degree from Bentley University and an MBA from Columbia. He currently lives in Morristown, NJ.If you would like to find out how to measure and increase your power, take this short free survey that Rick created.




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