Thursday, March 29, 2018

Why Being an Ethical Leader Can Help Your Organization


Guest post from Andrew Leigh:

First let’s get a little clearer about what being an ethical leader means. It’s someone who promotes and upholds workplace integrity and values.

You may not be able to “see” someone is an ethical leader. But what they do in the workplace tells you everything you need to know. For example they:
  • Talk about the importance of integrity and doing the right thing 
  • Set a good example 
  • Don’t blame others when things go wrong 
  • Support employees efforts to do the right thing 
  • Hold themselves and others accountable to the organisation’s code of conduct 
  • Give positive feedback for acting with integrity 
  • Keep their promises 
If these sound like a recipe for an effective manager you’re entirely right. The trouble is many organisations prove to be rather short of such people.

So why should an organisation bother about having an ethical leader? Do they, for example, do any better at the job than less ethical ones?

A few years ago we could not answer that question with much conviction. Today though, we know from an ever-expanding portfolio of research that ethical leaders really do produce better results than ones who take ethics less seriously.

Engage

Star Trek fans will recall the imperious wave of various captains of the Enterprise to “engage,” meaning among many things “let’s go.” But in today’s companies it has a rather different meaning.

Engage is the new imperative to anyone who wants to tap into the creative potential of employees and to win superior performance.

Research on engagement shows that high levels of employee engagement to be strongly associated with successful results. Whether in terms of profits, innovation or retention of staff.

Ethical leaders pay close attention to engagement. They do so in many practical ways, one of which is through showing empathy.

A 2016 study by the Harvard Business Review (HBR) used a Global Empathy Index to measure how much empathy was happening in a company. It found:

“The top 10 companies in terms of empathy increased in financial value more than twice as much as the bottom 100.”

Surprising eh? Also, what HBR calls “high empathy performers” generated 50% more earnings than their less empathic competitors.

Or putting it slightly differently, firms with higher empathy scores correlated strongly (80%) with high performers.

Successful ethical leaders do a great job at conveying empathy. This partly explains their success—whether defined in financial or non-financial ways. Let’s take a closer look at this empathy thing in action.

Empathy is notoriously hard to measure convincingly. And because it’s not obviously connected to a company’s bottom line even a responsible leader may not feel on safe ground talking about it. Yet empathy can be measured. See box below:

And like engagement, empathy is a proven critical factor behind ethical leadership success in business. Why? Because no leader enjoys being told they’re wrong. Which is why showing empathy is seldom as easy to convey as it appears. 

Major current influences on how one leads in business include teams, globalization and the need to retain talent. Yet all three require the leader to do far more than just talk the talk. They require leaders to take into account others’ feelings when making decisions.

That’s what ethical leaders do best.

Andrew Leigh is a co-founder of Maynard Leigh Associates (www.maynardleigh.com) and author of numerous books on management and leadership, including Ethical Leadership (Kogan Page 2013). Ethical Leadership suggests ways in which leaders and managers can improve and manage the ethical culture in their organizations.

Thursday, March 22, 2018

Your People are the Hard, not the Soft Side, of Change


Guest post from CrisMarie Campbell and Susan Clarke:

If you want your organization to successfully embrace your strategic change, focus on the human aspect. That’s right. People will be the ones implementing the change. So, get them involved, listen to them, and work together. If you do, you’ll build tremendous loyalty, trust, and engagement, which is priceless.

As coaches, our work with leaders includes focusing on the human side, which helps leaders reap the ROI of their business or smart investment. In short, we teach leaders to be proactive with change.

When I, CrisMarie, was consulting with Blue Cross Blue Shield in the early 2000s, I was lucky enough to get certified in the Leading and Managing Organizational Transitions through William Bridges & Associates. Much of how I approach change initiatives is influenced by William Bridges, the grandfather of change management and author of Managing Transitions.

A critical proactive measure is to be sure you communicate about the change early, often, and in varied ways. Give your people what they need to get on board with the change. I’ve adapted Bridges’ work for this simple communication framework called Why, What, How, and Who:  

Why:  Start with why. People need to understand why this change is so important. You have a good reason. Let them know what it is.

What: Paint a clear picture of how the world will look and feel on the other side of the change so people understand what you are aiming for. Your team wants to know how the destination will look and feel. Understanding the target will help them gauge their progress along the way.

How: Lay out a step-by-step plan how the organization will get to the final destination.
Plans may change as you travel and close the gap between where the organization is now and where you want it to go. Offer frequent updates.

Who: Who needs to do what? Help your people understand exactly what they will be doing to make this change a reality. You can’t do it alone. Giving people a role helps them buy in to the change as they participate in the implementation.

For people to buy in to change, they need to understand the change from your point of view. You know why you want to change, what you are aiming for, how you are going to get there, and who needs to do what. Explain that to them so it becomes crystal clear, easy to understand, and nearly impossible to be misunderstood. 

In addition to the why, what, how, and who, people want to know that you care about more than just the business results. They want to know you care about them as human beings. When you communicate, let people feel like they are part of this process, because, in fact, they are. You literally could not do it without them.  

Show them they matter as people. They are not just cogs in the wheel. You hear and understand their points of view. Be considerate. Let them talk about where they are in the change process, especially if they are upset with it. Shutting down their frustrations only sends those feelings underground, causing bigger problems, like gossip and undermining – what we call corporate cancer. This will only sabotage your change efforts.

Let them know you haven’t discarded them. Show the team how they are still connected to the company, to you, and to each other in the midst of this change. Give them a specific role to play, hear their feedback, and encourage their participation in the solution.

Combine the why, what, how, and who when you address the organization. This detailed communication gives people clarity about where they are going, and helps them get and stay engaged.

So, what happens when things get bleak? Let’s look at the Valley of Despair.

Valley of Despair

Change requires people to work differently, be it on a system or in a specific business process.
Going from what was to what will be involves a period of transition. During this transition, productivity almost always drops. In change management circles, this is called the Valley of
Despair. It’s based on and adapted by various Change Management experts from Elisabeth Kubler-Ross’s “Five Stages of Grief” described in her book, On Death & Dying.  
Productivity falloffs during times of transition is due in part to concrete changes such as new systems and processes. It’s also due to the internal process human beings navigate to embrace the change.

William Bridges says that when change occurs, people have to experience psychological reorientation to the new way of being. For people who have been doing the same things at the same place for a long time, this does not happen overnight. People process at different speeds.
As a leader, you can support individuals to move through this process.

What seems like resistance is often fear of the unknown.

Most people really do want to do a good job. They resist the new way because they’re afraid of losing competency, status, control, relationships, turf, meaning, and/or identity. This fear mires them in resistance. Getting specific about what they fear they are losing and acknowledging that fear will help them move through the resistance.

For example, let’s say you’re implementing a new software system. You have an older employee, Bob, who is a wiz on the old system. Everyone comes to him when they have issues. When the new system arrives, with much more modern technology, Bob may feel a bit threatened. His feelings are justified. All of a sudden, he doesn’t know what he’s doing. He’s a beginner. If there’s not space for him to acknowledge his loss of competency, he may feel so overwhelmed that he quits. When he does, all his organizational knowledge, which is priceless, walks out the door with him.

If instead, there’s permission for him to first acknowledge the loss, he can then feel it and accept that he’s a beginner. This makes it easier for him to engage in the training offered. Acknowledgement of what is being lost right-sizes the impact of change. The system is new, but Bob still knows all about the organization.

Once Bob, or any employee identifies their loss, they can move through it and figure out how to replace or redefine what they have lost. Sometimes they have to come to terms with the need to let go, or relinquish, something. For Bob, he may have to let go of “man to go-to” status when the new system arrives as the younger employees learn it more quickly.

Summary

Communication — early and often — is a key responsibility for leaders implementing big change. Communicate why the organization is changing, what the end goal looks and feels like, how the organization will get there, and who will do what to make it so.

And remember, success depends on bringing your people along. Treat them as humans so they know they matter to you, to each other, and to the company. Be prepared for the Valley of Despair, and provide a path for individuals to honestly talk about their struggles in the change process. Give them ways to identify what specifically they’re losing in this change and how they can replace, redefine, or relinquish what they have lost.

Finally, keep in mind that big change can take months or years to successfully implement. Stay connected to your people for the entire journey. Then you’ll reap the ROI you’ve been looking for.

CrisMarie Campbell and Susan Clarke are coaches, business consultants, speakers, and co-authors of The Beauty of Conflict: Harnessing Your Team’s Competitive Advantage. They and their organization, Thrive! Coaching and Consulting specialize in helping professional women, leaders, teams and entire companies learn how to transform conflict into creativity and innovation.  

Leadership Can Sometimes Come from Where You Least Expect It


Guest post from Scot Hunsaker:

Back in 2000, my company, CounsilmanHunsaker was in need of a receptionist. After our interview process, we found Macy to be the best fit for the position. It would be an understatement to say that when she interviewed with us and was hired, she was inexperienced in the industry. From day one, however, she displayed a natural curiosity for how the business worked and, most importantly, how it could be improved and what role she could play in that improvement.

Very quickly, Macy’s role within the company began to change. Within a couple of years of joining us, she was helping us manage events and customer experiences. She had a real talent for spotting ways that the customer experiences could be improved and then working to implement ways to make those improvements happen. She did this with little need for instruction or oversight despite her lack of experience.

As we began to have authentic conversations at CounsilmanHunsaker, we saw the need to formalize the process of finding emerging leaders in the organization. There were people who excelled at thinking about the future of the company, so we needed a place for them to have influence – not because of their title or tenure, but because they demonstrated the will and ability to lead. My partners and I decided that the strategic planning process was the best experiential way that emerging leaders could shape the future of the organization.

In one of the first conversations about our new strategic planning process I had with my partners, we identified Macy as one of those emerging leaders. She had a sense for finding the ways to continuously improve processes and she cared enough to follow through on that as best as her current role would allow. And we felt she was ready for a seat at the table. Just five years after she was hired to be our receptionist, Macy became part of our strategic planning team. Through her research and dedication to helping us grow, she helped to formalize our strategic improvement and management processes. Perhaps less obvious on paper, but unavoidable in experience, Macy had a tendency to be optimistic – to expect the best of herself and others. In short, she was inspiring. This kind of artful leadership ability was not a theory. We could see it on full display. She leaned into leadership situations that likely caused her some discomfort. But she did them with a kind of passion that made every interaction with her meaningful and engaging.

Little did we know at the time that was just the beginning of the leadership role at CounsilmanHunsaker for Macy.

Allow for Leaders to Emerge

It is not lost on me that we were lucky to have a person like Macy in our company. Aplayers like that are hard to find. And that is just the point. How often do we overlook people who have the leadership ingredients but nowhere to go with them? This does not happen because we don’t care, but because there is no set structure or path to a leadership role outside of pure instinct.

This matters in the context of building a legacy for your organization. No matter what you may decide you would like to do with your business, there is a need for knowledgeable leaders who know how to make decisions. Pay close attention to your people. You most likely have more potential leader than you think.

To find and encourage the potential leaders like Macy within CounsilmanHunsaker, we built upon the structures we already had in place when we had authentic conversations. We used a combination of the corporate dashboard, SWOT analysis, employee surveys and customer surveys and created a strategic planning group. By using the activities associated with strategic planning, we found a way to engage people in ways that were challenging, but did not set them up for failure.

We found, through trial and error, that strategic planning is best done with no more than ten people present total to promote some intimacy and not a public speaking forum. I also made sure, as the CEO, that I listened more than I talked. This was not easy for me. We wanted to create our collective plan and not mine. And I wanted to observe how they dealt with adversity, being challenged and how they thought through their portion of the plan.

As a concept, strategic planning has been around since before the Great Depression. Using the concepts involved in plotting the growth of a business is at least a 100yearold idea. At this point, there are as many ways to strategically plan as there are privately held companies. It is nothing new. The nuance I want you to grab hold of is using strategic planning as a tool for creating a legacy. It is the why behind the strategic planning. This is the best tool that we found for allowing the cream to rise to the top – for leaders to emerge. At CounsilmanHunsaker, we decided that strategic planning was the most fitting leadership training ground for legacy creation. We did not want to make people feel like leaders. We wanted them to have a chance to really be leaders. We wanted them to put their ideas to the test. Being able to strategically plan for the future is a prerequisite for ownership. So why not use that critical skill as a way to identify your next crop of leaders? 


Scot Hunsaker is the author of the book Heroic Ownership, and leads The Ardent Group, an organization that provides owners with the necessary roadmap to build a team of co-owners and create a legacy.

Thursday, March 15, 2018

3 Reasons Why Your Company’s “Superhero” Leadership Strategy Isn’t Working


Guest post from Mark Busine:

Would you describe your company’s CEO as Wonder Woman, or your executive vice president as Batman? Do the regional managers remind you of the Fantastic Four?

I’d guess it’s unlikely that you think of your leadership team in this way. So you might be surprised when I say that many companies including yours are following a Superhero leadership strategy. And the research suggests it’s probably not working.

A Superhero strategy is a leadership strategy in which an organization focuses most of its time and energy on developing a small, exclusive group of people who are destined for major roles in the company. Often called a high-potential pool, this group is usually very hard to get into, and once in, people are reluctant to leave it. These people are given the bulk of leadership development resources, get first shot at exciting new opportunities, and are first in line for promotions.

In other words, if you’ve noticed that your organization consistently relies on the same small group of people to take on any and every new challenge facing the company, then your company is probably following the Superhero strategy.

A Superhero strategy isn’t necessarily bad, and it’s certainly better than having no leadership strategy at all. But as companies continue to struggle with employee engagement, a rapidly changing business landscape and the pressures of disruption in nearly every industry, Superhero strategies alone are insufficient. Here are three big problems with Superhero strategies, and how to fix them:

Problem #1: Thinking of leadership potential like a super power
Whether they can fly, become invisible, or run at lightning speed, most superheroes possess natural abilities that no ordinary human could possibly learn. Many organizations approach leadership potential in the same way, assuming that it’s a natural quality that very few people have. That view of leadership potential worked fine in the past when organizations were more hierarchical, and requirements of leadership were left to a select few. But today’s businesses need to be more agile and rely increasingly on shared leadership. They need people to show more leadership behavior across their organizations, not just those who carry the title of manager or leader.

The Fix: Grow leadership potential like physical strength
Start thinking of leadership potential like you would physical strength. In other words, everyone has different starting points and different areas of strength. For example, some may have more leg strength while others have more upper body strength, and some have more stamina while others are faster. But everyone has the potential to get stronger. Organizations that think of leadership potential as a set of strengths and weaknesses that can be improved will be able to build a much stronger overall organization than one that spends its time searching for one or two Hulk-like characters.

Problem #2: Thinking you know who the bad guys are
Whether it’s Superman vs. Lex Luther or Batman vs. the Joker, Superhero sagas often include an everlasting battle between a superhero and an equally-matched supervillain. Knowing each other’s strengths and weaknesses, they could devise clever ways to beat their opponents. This scenario once described the competitive landscape for many businesses, who typically knew a lot about rival companies, enabling them to build a team of people who had the skills and abilities to meet the competition. But in today’s world, companies are more likely to face disruption from a start-up they never heard of or a college student testing a new theory. Their existing group of Superheroes may be completely unprepared to face a new form of disruption.

The fix: Expand your definition of leadership potential
Many organizations have a narrow definition of leadership potential which is often closely modeled after current and past company leaders. These narrow definitions often cause organizations to continuously choose high-potential leaders who look and think like the same leaders that the company has traditionally had. Instead, organizations need to broaden their definition of leadership potential to uncover diverse skill sets and mind sets that may be better suited to meet new challenges facing the company.

Problem #3: Waiting for the superheroes to save the day
The most satisfying part of any Superhero story is when the Superhero swoops in at the last moment to save the day. But while the drama makes for a great movie or comic storyline, it’s a major problem in the workplace. Putting so much pressure on the organization’s Superheroes can cause them to feel overwhelmed and burned out. Meanwhile, the rest of the workforce feel unempowered and becomes disengaged from their jobs as they wait for orders from the organization’s Superheroes.

The fix: Get more people in the game
Getting more people in the game starts with giving more people low-risk opportunities to own and manage a project or initiative. By getting more people involved in these small test scenarios, organizations can keep their workforce engaged and activate leadership potential among a much larger group of people. This approach eases pressure on the organization’s Superheroes while enabling the company to become more agile and innovative.

Even though Superheroes are still bringing in big bucks at the box office, organizations that rely too heavily on a superhero leadership strategy may find themselves unable to rapidly respond to competitive threats and disruption. Companies that expand their focus to unleashing leadership potential among more than just a select group of company Superheroes will better prepare themselves to lead in innovation and handle constant change and disruption in their industries.

Mark Busine is general manager at global leadership company DDI.

Thursday, March 8, 2018

Leading through the Identity Paradox


Guest post from Larry Ackerman:

Change, and the need to keep pace with it, has been a dominant leadership challenge for at least three decades. Maxims such as change or die and change is the only constant permeate organizations, globally, keeping executives up at night as they consider how best to move forward.

There is a counterpoint to these popular sayings, which leaders should also consider: the more things change, the more they stay the same.

In short, change is an insidious beast. It calls out to leaders to focus on what’s happening outside of their companies as the way to know what to do on the inside. And, in doing so, many executives – especially, those who run large, longstanding concerns – fail to take stock of what’s going on beneath the surface of their organizations, where vital, foundational factors reside, which explain how the company creates proprietary value – in spite of how the world around it is changing.

A sterling example of a company that takes both of these realities into account – the outside world and the inside world – is Apple. Apple was founded in 1976, powered by its drive to humanize the computer. That was its core identity; a statement that clarified the proprietary contribution the company was capable of making. The company has stayed true to its identity ever since. Forty-plus years later, Apple is still humanizing the computer in ways no one could have imagined back then. From the earliest Macs to the newest iPhones, Apple has constantly changed – by not changing at all. The company simply continues to re-interpret its formative identity in new and meaningful ways. To borrow the title to a famous movie, Apple has succeeded by going back to the future.

Call it the identity paradox: an organization’s ability to change from a changeless foundation. Taking this approach to leadership is the secret to staying relevant, no matter how much change is going on in the outside world. In this way, the identity paradox provides a platform for innovation that fully embraces the world as it changes, while holding fast to who the company is at its core.

Limitations and Benefits

Leading by the identity paradox is not a silver bullet. It doesn’t guarantee success, but it does increase the odds of success, over time. The power of the identity paradox cannot prevent companies from becoming acquisition targets. It cannot assure that every new product – even if they are inspired by the identity of the company – will gain sustainable traction among customers. Nor can it certify that all forays into new markets will turn out well.

The benefits that flow from the identity paradox are many, however: Chief among them is how the organization’s identity constitutes a stabilizing force against VUCA – the volatility, uncertainty, complexity and ambiguity, which shape today’s world. Consider the company’s identity the keel that keeps the ship ‘steady as she goes,’ no matter what the weather brings.

The leadership imperative

The identity paradox imposes an unspoken discipline on all leaders: To not lose sight of the immutable characteristics, which allow each organization to create value in its own special way, even as it responds to the irrepressible, often convulsive changes occurring around it.

Today, wholesale change is often seen as the path to salvation, where nothing is sacred and everything is up for grabs. That isn’t just wrong; it’s dangerous. When it comes to creating value over the long-term, the identity of the organization is sacred.

For leaders, embracing the identity paradox, as a management discipline is the most logical way to ensure that the enterprise will thrive, no matter how much change the outside world imposes on it.

Larry Ackerman is a leading authority on organizational and personal identity and the pioneer of Identity-Based Management. He is the founder of The Identity Circle, a consulting and coaching firm in Westport, CT. His corporate clients have included AARP, Dow Chemical, Fidelity Investments, Lockheed Martin, Maytag, National Geographic and State Farm Insurance. Larry is the author of two groundbreaking books on identity, Identity Is Destiny: Leadership and the Roots of Value Creation, and The Identity Code: The 8 Essential Questions for Finding Your Purpose and Place in the World. He has been a guest lecturer at the Yale School of Management, Chicago’s Booth School of Business, Wharton, Pepperdine, and UCLA Anderson School. He is also the author of numerous articles on identity and its impact on leadership, brand, and culture. Larry is a graduate of LifeLaunch, the initial coaching program of the Hudson Institute of Santa Barbara, and holds an Associate Coach Certification (ACC) with the International Coach Federation.  Email Larry at: larry@larryackerman.com.

Thursday, March 1, 2018

Using Humor to Fuel the Success of Your Organization


Guest post by Jamie Anderson & George Gabor Burt:
 

In business situations in which collaboration is an important driver of organizational success,
lacking a sense of community can be a formidable barrier to delivering results. This is particularly true in today’s complex and uncertain operating environments in which a culture of solidarity and knowledge sharing become critical drivers of staying relevant. In these situations, the more a group comes together around a shared objective, the more effective it will be. To this end, humor engineered by leaders can shape a culture of empathy and relationship satisfaction and be a foundation for greater alignment. 

But of course, humor can be highly subjective and what one person finds hilarious another person may not. So knowing your audience is paramount, and business leaders who score high in the effective use of humor also tend to score high in emotional intelligence. The global nature of business today means that leaders must also be adept at adjusting their use of the different styles of humor as they cross societal boundaries – an aspect of what has become known as cultural intelligence.

Now throw the instant and global reach of social media like Twitter into the mix, and we might soon be talking about digital intelligence for leaders too. In a digital world, a comment or joke that can potentially reach millions is only a screen tap away. Leaders have never before been able to achieve this kind of mass intimacy so they need to think carefully about how humor can and should be used over the digital medium.

It is well understood by psychologists and social scientists that people who laugh together generally have stronger feelings of empathy and bonding. Humor can be used as an especially effective approach to build group cohesiveness, with a leader as the role model of projecting a relaxed and fun attitude, sharing occasional jokes, anecdotes and stories that inject a playful aspect to day to day interactions. A highly successful Irish CEO is known for whistling tunes as he walks around the office, projecting an energetic, fun and relaxed demeanour.

In situations where a leader needs to increase sociability across organizational hierarchies, self-deprecating humor can be used. At a recent employee event, Alain Dehaze, CEO of the Adecco Group, was joined on stage by a young British intern who was shadowing him for the month. The intern was describing how much time the two were spending together, having visited six countries in just eight days. The intern quipped: “Just about the only thing I don’t know about him is the color of his pyjamas.” As quick as a flash, Dehaze responded, “That’s probably a good thing, because I don’t wear any pyjamas!”

But while self-deprecating humor can reduce social distance and make leaders seem more collaborative, participative and open, it must be used with caution. Humorous self-criticism works much less well as a tool to engage with peers and superiors, and can even reduce one’s credibility with subordinates if used excessively.

When used effectively, self-deprecating humor can also be beneficial in addressing criticism and resolving conflict that might negatively impact collaboration. Applying humor in such difficult situations has less to do with being funny and more to do with a leader’s ability to react to others with understanding and imagination.

Humor can also be utilized to reduce the pressure of stress associated with deadlines, targets or crises. Social humor is best leveraged in these situations, not to make deadlines or challenges disappear, but to improve morale, to help individuals avoid feelings of isolation, and to increase the solidarity of purpose needed to overcome adversity. We recall a joke told by a regional CEO in a European-based telecoms equipment company to open an employee meeting: CEO: “Knock, knock.” Audience: “Who’s there?” CEO: “China!” The firm had recently lost some important contracts to Chinese competitors, so everybody in the room immediately understood the punch line. The CEO went on to speak about why there was a need for greater agility, alignment and collaboration.

Due to its tendency to trigger negative emotions, strong humor should be used sparingly or avoided altogether, and only ever directed at external targets where there is an urgent need to overcome complacency or strong internal inertia. During a difficult period for the company, the then CEO of Yahoo! Marissa Mayer was widely condemned for joking sarcastically at an employee gathering: “I’m not here to announce lay-offs (pause)…this week.” In years gone by, strong humor might have gone beyond sarcasm to involve humiliation, ridicule, sexist or even racist overtones but these kind of jokes, anecdotes and stories have no place in today’s world.

The Internet is a new frontier for all styles of humor, but leaders should carefully think through their personal social media strategy before tweeting photos of their belly button. While having a sense of fun is acceptable in high Power Distance Index (PDI) societies in which individuals with authority are expected to have feelings of high self-worth, in these societies people of high authority might be expected to maintain or even increase power distance. So in these societies the leader should be careful in using self-deprecating and social humor. Of course, this becomes complicated for leaders of truly multinational corporations – a tweet posted in good humor in the USA could be perceived as completely inappropriate in Japan.

Time and time again in our interactions with leaders in some of the world’s most successful and innovative companies we have been struck by a recurring experience – not only are these leaders intelligent, talented and forward-thinking, many of them are also very funny. And it is not just that these senior executives are able to deliver a flawless punchline at a cocktail reception or town hall event – they are able to leverage humor as a strategic tool to build a sense of community within their organizations.

May the farce be with you.


About the authors:
This post is by Jamie Anderson and Gabor George Burt. Jamie Anderson is Professor of

Strategic Management at Antwerp Management School, and Visiting Professor at INSEAD. He has been named a “management guru” in the Financial Times, and included on Business Strategy Review’s list of the world’s “top 25 management thinkers”. www.jamieandersononline.com. Gabor George Burt is a leading business transformationist and creator of the Slingshot Platform, enabling organizations to overstep perceived limitations, re-imagine market boundaries, and achieve sustained relevance. www.gaborgeorgeburt.com.

Jamie Anderson’s TED Talk “What is Success, Really?”
https://www.youtube.com/watch?v=tmc6HohWVCs

George Gabor Burt’s TED Talk: “Beyond the Wall of Our Imagination.”
https://www.youtube.com/watch?v=HziwLXfbmps