Thursday, October 15, 2015

Laughing and Business: Don’t Be a Buzz Kill

Guest post from William Goodspeed:

To understand the challenges of humor in business organizations, it may help to look at the Ivy League. Dartmouth College, the League’s historically most fun school, is suffering from a serious lack of humor. Recently, a fraternity advertised a Cinco de Mayo party featuring margaritas and other typical features of the Americanized holiday. But one female student of Hispanic heritage complained that the event was offensive to Hispanics. The fraternity immediately cancelled the event, lest it offend anyone. The losers were the students who would have enjoyed the fun, as well as the local charity that benefitted from the event—because one woman was offended.

Are we becoming a society where any minority group can veto anything it deems offensive?

Political correctness, often embodied in ‘legal correctness,’ is choking America, especially businesses. While companies seek to create jobs, customer benefits, wealth and community prosperity, forces within have become the “thought police,” particularly human resources and legal.

Humor and fun are really important in business, much to the chagrin of human resources professionals and corporate lawyers. They are critical for two vital reasons:

1. Companies with happy employees perform far, far better than those with miserable staff; and

2. Culture is a powerful competitive weapon, and cultures of warmth and fun are really tough to replicate and beat.

On the first point, people need look no further than restaurants and airlines. It’s not hard to find the ones with happy employees. Southwest Airlines is a great example; flight attendants and pilots joke all the time. They enjoy their jobs and the customers. Delta has become more this way too. Contrast this with virtually all other American airlines, whose people sport grim looks and often act irritably with customers. Which airlines perform the best? Southwest and increasingly, Delta. In the restaurant world, who wants grumpy waiters? You can always tell which places have the happiest people, and they seem to thrive.

Maybe a little humor and fun would be a good investment?

On the other hand, culture is a critical competitive weapon for business. Products and services can usually be replicated easily, but culture not so. When I was running a successful business with a powerful, fun culture, I used to say, “Let our competitors see our strategy. They can’t reproduce our culture, no matter how hard they try, and our culture makes our success happen.” It was true. Fifteen years later, the business is far more profitable than its larger peers, and the team is still having fun.

Granted, fun and humor are not essential to every culture, but they usually go with high energy, attracting people and big aspirations.

Instead of having thought police, like human resource departments who act like cranky school marms, companies should embrace fun and humor.  They should realize that liability and lawsuits are a risk, sure, but they represent a miniscule amount of the value created by having an engaged workforce and a powerful, attractive culture. To destroy fun in the workplace to avoid liability is throwing the baby out with the bathwater, as they say.

Sure, there should be limits: jokes that poke fun of race, religion, gender and sexual orientation are generally not appropriate. But does humor need to be based on these type of jokes? There are many funny shows on TV, and much of the humor is not derogatory towards protected classes.

So laugh a little; don’t be a Buzz Kill. Your people, your customers and your business will love it.

About the author
William Goodspeed held several senior executive positions in various industries and companies. While working for large companies, he kept his passion of observing behavior. He launched his writing career with, “The Point,” a seasonal Northwestern Michigan parody newspaper with 125 unpaid subscribers. His latest book is “BuzzKill”, available on Amazon, Barnes & Noble and Balboa Press online bookstores.
A former resident of Charlotte, N.C., he currently lives in Maine and Michigan with his wife, Jen.

1 comment:

TNoebel said...

I agree that people should enjoy what they do and where they work. Laughter in the office tells you more about culture and employee engagement than any survey ever could.

I find it interesting that HR is painted as the "buzz kill". Businesses have the HR department, and people, that they create based on who they decide to hire. Don't want thought police or "cranky school marms"? Easy solution - don't hire them for your HR team. Hire HR people that are focused on getting obstacles out of people's way so they can succeed in their roles. We focus on doing what's right, not what is "politically correct".