Friday, June 25, 2010
However – what about onboarding a newly promoted manager? Unfortunately, a lot of companies probably don’t pay as much, if any, attention to this. The “onboarding” process is more of a coronation – “I now anoint you manager – good luck!”
It doesn’t have to be that way. Stepping into a manager role for the first time isn’t just an extension of the same job with a new title – it’s a brand new job, and should be treated like one.
The goal of new manager onboarding is to speed up the time from clueless to proficiency. Let’s face it, every new manager is going to make mistakes – we all did. A good approach to onboarding can help minimize the duration and impact of that challenging learning curve.
Here are 10 ways to help onboard a new manager:
1. Start the learning process well before the promotion.
As soon as someone expresses an interested in management and has the potential, the development process should start. A manager of these “management candidates” can begin teaching and providing experiences (shadowing, running a team meeting, interviewing, budgeting) that can provide valuable exposure to the role and begin to prepare for possible promotion.
2. A peer mentor.
Help the newly promoted manager find a peer mentor, or “buddy” - someone who can help advise and provide support, at least for the first 6-12 months.
3. Help form an “advisory board”.
The new manager should have a number of subject matter experts and experienced peers, inside and outside of the organization, that act as an informal, virtual panel of advisers.
Some companies have begun to use web 2.0 capabilities to encourage this user generated best practice sharing and peer community building.
4. The new manager’s manager as coach.
A lot of managers become very hands off when it comes to coaching and teaching their direct report managers. While it’s true the amount of hand holding tends to decrease the higher you move in an organization, first time managers require and should get a lot of their manager’s time and attention. Unfortunately, a lot of mid-managers aren’t very good at coaching managers.
5. Management training.
Again, a lot of companies don’t provide training (internal or external) to new managers. BIG mistake. If I had to prioritize where to spend my limited management development resources, it would be for the new first level manager. That’s the point in a manager’s career where they going to be the most open to learning, and where you can begin to develop a foundation of good habits and skill.
6. HR outreach.
HR should personally reach out to every new manager and introduce themselves as a resource. I’m not talking about a 3 day course in all things HR (EEO, hiring, discipline, performance appraisal). The problem with those HR-centric immersion programs is that a new manager is going to forget 90% of what’s being shoveled at them. They aren’t going to need to know how to hire someone until they actually have to do it, which might only be every 2-3 years.
An outreach call should only be about 30-45 minutes, to show the new manager where they can find resources and who to call if they run into an issue or need advice. They should know when to call HR, i.e., the first sign of a union card, before you discipline an employee, when they need to hire someone, if they have a benefit question, or before they do anything insanely stupid.
7. Provide mandatory compliance training.
This is the training that every manager needs to take to reduce your company’s legal liability, most of what can be covered with online self-study training.
8. Provide a coach.
I realize not all companies or individuals can afford to hire an external coach. Many companies only do this for their newly promoted or hired executives.
Some companies have started internal coaching programs, where they train pools of volunteer coaches. This has proven to be very cost effective, and provides great development for the coaches as well.
9. New manager integration process.
Have a trainer, HR person, or a coach help you conduct a new manager integration process. It’s a great way for a team to get to know their manager, build trust, and establish mutual expectations.
10. Provide 1-2 good books.
For newly promoted managers, I’d recommend:
1. Michael Watkin’s The First 90 Days
2. Marshall Goldsmith’s What Got You Here Won’t Get You There
3. Scott Eblin’s The Next Level
4. Wally Bock’s Working Supervisor’s Toolkit
5. Art Petty’s Practical Lessons in Leadership
6. John Baldoni’s Lead By Example
7. PDI’s Successful Manager’s Handbook
8. Lominger’s For Your Improvement FYI
How about you? Any other ideas on onboarding new managers?