Sunday, May 16, 2010

The Results Are in: 2010 Top Workplace Pet Peeves

A new Randstad Work Watch survey reveals what really irks employees. did your favorite make the list? If not, go ahead and get it off your chest and add it as a comment.

My additions: swearing (particularly dropping the f-bomb), whining, finger pointing, and a lack of leadership (surprise!).

ATLANTA, May 5, 2010 – Employees would rather deal with gossiping co-workers than with colleagues who have poor time management skills, according to Randstad, a leading staffing firm and workforce solutions provider. The company’s new Work Watch survey, conducted by Ipsos Public Affairs among more than 1,000 employed U.S. adults, revealed the top three workplace pet peeves to be: people with poor time management skills (43 percent), gossip (36 percent) and messiness in communal spaces (25 percent).

The results show a slight, but interesting, shift in employee sentiment on this subject since the last time Randstad conducted a similar survey on workplace pet peeves in 2007. In that survey, gossip ranked as the biggest workplace annoyance, followed by others’ poor time management skills and messiness in communal spaces.

“The economic occurrences of the past 18-plus months seem to also have impacted what annoys people at work,” said Eileen Habelow, senior vice president of organizational development for Randstad. “Whether it is budget cuts or staff layoffs, employees are being asked to do more work with fewer resources, which directly affects how they view their time in the office. Employees are looking for ways to increase their value at work, so it would only make sense they would be a bit bothered by coworkers who they believe are having an impact on their time, and, possibly company productivity.”

Other workplace pet peeves making the 2010 list include: loud noises (21 percent), potent scents (20 percent), overuse of personal electronic devices in meetings (15 percent) and misuse of email (12 percent).

Since the original Randstad survey on workplace pet peeves was conducted in 2007, social media use, whether for personal or professional reasons, has exploded onto the scene. Additionally, America experienced a presidential election and a recession, each spurring a number of political hot button issues. These events prompted Randstad to add two additional choices for respondents to consider when identifying their top workplace pet peeve. Interestingly, social media use and political conversations didn’t rank in the top six selections of respondents pet peeves. A comparison follows.

Top Workplace Pet Peeves                  2010 Rank                2007 Rank

- Others’ poor time management skills        1                                 2
- Gossip                                                    2                                 1
- Messiness in communal spaces                3                                 3
- Loud noises                                            4                                 5
- Potent scents                                          5                                 4
- Overuse of personal electronic devices     6                                 6
 in meetings
- Political conversations                             7                               Not included
- Misuse of email                                       8                                 7
- Personal use of social media sites            9                               Not included
 during work hours 

Peeves About Time Management
So what, exactly, do employees find most annoying about colleagues time management practices? The survey revealed that 22 percent of respondents listed people who take excessive breaks – long lunches, smoking breaks, online surfing – as their chief aggravation. After that, “pet peeve parity” kicks in as roughly one in ten workers named the following as their top time management frustration:

• people who abuse sick days (11 percent)
• meetings without agendas or structure (11 percent)
• meetings that cut into personal time, including starting before or ending after traditional work hours (10 percent)
• meetings that start late or run over (10 percent)
• people who are distracted on their Blackberry or who text during a meeting (10 percent)
• people who consistently miss deadlines (9 percent)

Not surprising, employees under age 35 were more likely than those who are older to say that their biggest time management pet peeve is when meetings cut into personal time (16 percent vs. 7 percent). However, 13 percent of respondents say that none of the above pet peeves bother them.

Social Media Impact
With only 12 percent of respondents saying that personal use of social media sites in the workplace was among their biggest pet peeves, it’s reasonable to say that this activity has either become a part of the “everyday” at work or that companies are now cracking down on social media use through formal policies. When asked what was most annoying about people’s personal use of social media during work hours, the top two responses were the amount of time wasted that should be spent on work assignments (28 percent) and when it causes users to ask others for help with their workload or responsibilities (20 percent). “This makes sense as both of these activities could impact a worker’s ability to manage, or not manage, their time,” added Habelow. “Just as telling is the fact the survey also found that 27 percent of respondents don’t have any concerns over people’s personal use of social media during work hours which again could be because of workplace policies or general acceptance.”

How Pet Peeves Are Being Addressed
Just as workers have a variety of pet peeves, they also tend to deal with them in different ways. In most instances, employees say that they typically deal with their pet peeve by saying something directly to the person involved (29 percent). Additionally, the survey found that very few opt to directly email the person (2 percent) when dealing with their pet peeve. The next best way for most workers to deal with or respond to pet peeves is by venting about it to co-workers (19 percent). Only 9 percent say something to their boss/supervisor and even fewer, 1 percent, leave an anonymous note or vent on a social networking site. Interestingly, more than a quarter of respondents (27 percent) stated they ignore the situation completely.

Additional findings from the survey included:

• Workers under 35 are more likely than those 55 and older to say that loud noises (25 percent vs. 16 percent) and political conversations (15 percent vs. 8 percent) are pet peeves
• When it comes to email pet peeves, forwarding chain emails and jokes topped the list (19 percent)
• Women are more likely than men to be annoyed by unnecessary “reply alls” (15 percent vs. 10 percent)
• Workers aged 18-34 are more likely than workers 55+ to be bothered by people who ask a question that was just answered in previous email (12 percent vs. 3 percent)

Abbreviated Survey Methodology
For the survey, a national sample of 1,037 adults aged 18 and older who were currently employed from Ipsos’ U.S. online panel were interviewed online from April 13-16, 2010. Weighting was then employed to balance demographics and ensure that the sample's composition reflects that of the U.S. adult population according to Census data and to provide results intended to approximate the sample universe. A survey with an unweighted probability sample of this size and a 100% response rate would have an estimated margin of error of +/- 3.1 percentage points 19 times out of 20 of what the results would have been had the entire adult population of employed adults aged 18 and older in the United States had been polled.

About Randstad US
Randstad US is a wholly owned subsidiary of Randstad Holding nv, a $17.7 billion global provider of HR services and the second largest staffing organization in the world. We play a pivotal role in shaping the world of work, leveraging the true value of human capital for the benefit of our clients, candidates, employees and investors.
More information is available at the company’s website, http://www.randstad.com/.

About Ipsos Public Affairs
Ipsos Public Affairs is a non-partisan, objective, survey-based research practice which conducts strategic research initiatives for a diverse number of American and international organizations, based on public opinion research. They are the international polling agency of record for Thomson Reuters, the world’s leading source of intelligent information for businesses and professionals. To learn more, visit: http://www.ipsos-pa.com/.

8 comments:

Jason said...

Interesting.
1. If so many people on the list don't like gossip, then why do so many people engage in it?

2. If people are so easily peeved by others who waste their time, then why do so many people become instantly long-winded when given the floor?

3. How can younger employees who don't fully understand the relevance of politics be so sure that those conversations are peevish?

My hunch is that this list, while entertaining, is a bit of a red herring... the self-awareness gaps inherent in some of these items (such as the ones I've listed) lead me to believe that what's being measured aren't pet peeves, but "popular ways in which people express their distrust/dislike of coworkers who they are not comfortable confronting directly."

Kathy Clark said...

It's interesting that the top three "pet peeves" haven't changed in three years, other than the order of the top two. I find it also interesting that tolerance of others is so low or do you think just asking the question generates a thought and response that may not have been so evident? The fact of the matter is when you get more than one person in a room there is the opportunity to annoy one other. Learning tolerance is important just to manage the day-to-day interactions with others. It's kind of like your family, only you spend more time with coworkers than family. Interesting study.

ANSHUL GUPTA said...

Nice post..

Kelly said...

In regards to #9,
http://bit.ly/d2NZRp
It has lots of insightful and useful information about identifying and controlling Enterprise 2.0 apps (Facebook, Twitter, Skype, AIM, SharePoint, etc.) so that only the most productive features will be available to employees.
Let me know what you think!
Kelly@briefworld.com
Share it with your IT Dept.

Dan McCarthy said...

Jason -
Good questions and insight, thanks.

Kathy -
Good point, thanks. Maybe we should add "people who get too easily annoyed at others" as a pet peeve?

Anshul -
Thanks!

Kelly-
Thanks, interesting. I wonder if companies should be investing in social media blocking technology when more and more employees are just going around company networks with their smartphones. Maybe that will be next.

James Castellano said...

The part I find most interesting is the top three are all focused on others actions.

Maybe we should be focusing on our actions, since we really cant control what others do.

Heath Davis Havlick said...

I'm with you, Dan! Swearing in the workplace just seems unprofessional. And the f-bomb is the worst! I wince every time our new project manager drops it. I understand that every person has different standards, but it doesn't seem unreasonable to me that you'd want to play to the middle while at work.

Dan McCarthy said...

James -
Good advice.

Heath -
Right. I had to un-learn to cuss when we had kids. I invented a whole new vocabulary.